Terms and Conditions

Placing your Order

The minimum order is 20 units. Once we have received your order and deposit, we will issue confirmation and receipt and advise you of the delivery date.

Prices

Prices stated are a guide price only. Please contact Fairy Designs for an exact quotation before you place an order. Any price increase will not affect orders that have been confirmed.

Payments

Payments can be made by cash, cheque or BACS. Please make cheques payable to Fairy Designs. BACS can be paid direct into the bank account (details on invoice), using the internet, by phone or in the bank. A deposit of 50% of the total order value is required to secure the order. Payment should clear before any work commences on your stationery, with the full balance due prior to your order being dispatched to you. All goods remain the property of Fairy Designs until payment is made in full.

Cancellations

As all your stationery is tailor made to specifications, orders cannot be cancelled once we have received your deposit.

Delivery

Delivery times are dependent on the size of your order and current orders. Please allow 6-8 weeks production time from when your deposit clears. If you require your order sooner please let us know.

Samples/Proofs

Samples and Proofs can be provided at 10.00 per item, which can be subsequently deducted from the total order, once the order is placed. Please check all details and wording carefully on these proofs.

Envelopes

Envelopes are included in the price of Invitations.

Printing

All inserts are printed in black ink, unless otherwise stated.

Colours and Appearances

Due to the handmade process there may be very slight variations in each item produced.

Returns

Returns are only accepted with prior approval. All orders are tailor made and personalised to your individual requirements. For this reason, refunds and exchanges will only be made if the stationery is found to be faulty or does not meet your order specifications.

Safety Note

Please be aware that due to small parts of some embellishments on our handmade products, they are not suitable for very young children.

Please Note

CCA, Collisons, Fine Impressions and Cartalia have individual Sales Terms & Conditions. These can be provided on request.